Ordering forklift parts without having the part numbers on hand can seem challenging, but at orangeparts.com, the process is designed to be straightforward and efficient. If you don’t have part numbers, you can still order the correct parts by providing specific information about your forklift, forklift engine, or forklift mast. Here’s a step-by-step guide on how to successfully place an order without the part numbers:

Gather the Necessary Serial Numbers

The key to identifying the correct parts without part numbers is using your equipment’s serial numbers. Serial numbers are unique identifiers assigned to each forklift or its major components. At orangeparts.com, these numbers help the parts specialists locate the correct items based on your specific forklift model and configuration.

To start, you will need to locate and provide one or more of the following serial numbers:

1. Forklift Truck Serial Number: This number is crucial for identifying the correct parts for your forklift. You can usually find the truck's serial number on the data plate, also called the nameplate or identification plate. This plate is typically located near the dashboard, under the seat, or on the frame of the forklift. It includes important information such as the manufacturer, model number, load capacity, and serial number. 
2. Engine Serial Number: If you are ordering parts related to the forklift’s engine, the engine’s serial number will be essential. This number is often stamped directly onto the engine block or printed on a metal tag affixed to the engine. Make sure to locate this number, as engines are often used across multiple models of forklifts, making it a critical piece of information to ensure you get the correct part. 
3. Mast Serial Number: For parts related to the forklift's mast, the mast’s serial number will be required. The mast is the vertical assembly that lifts and lowers the load, and it often has its own unique serial number, separate from the forklift truck. The mast serial number is generally located on the mast assembly itself, usually on a metal plate or stamped into the metal. 

How to Order Without Part Numbers 

Once you have gathered the necessary serial numbers, you’re ready to place your order. Follow these steps to ensure the process goes smoothly: 

1. Contact Orangeparts.com: Go to the orangeparts.com website and navigate to the  "Contact Us" section.There, you will find an inquiry form that allows you to submit details about your forklift and the parts you are seeking. Or send an email to info@orangeoparts.com. 
2. Submit Your Serial Numbers: In the inquiry form, provide the serial number(s) you gathered—whether it’s for the truck, engine, or mast. If you’re not sure which serial number is most relevant, it’s helpful to include all of them. The more information you provide, the easier it will be for the parts specialists to find exactly what you need. 
3. Describe the Parts You Need: In addition to the serial numbers, include a brief description of the parts you are looking for. You can describe the part by its location (e.g., “front left wheel assembly” or “ignition switch”), its function (e.g., “oil filter for engine”), or any other details you have available. Even without the exact part number, this information will help the team narrow down the options. An image of the part and its location will suffice. 
4. Wait for our offer: Once you’ve submitted your inquiry, a parts specialist will review the information you’ve provided and cross-reference it with their database. They will then reach out to confirm the part details and provide you with a quote or additional information if necessary.

Why Serial Numbers Matter

Forklift parts are often specific to the manufacturer, model, and even production year of your forklift. Serial numbers help parts suppliers ensure that you receive parts that are compatible with your equipment. This is particularly important when ordering components like engines or masts, which may be used across different models with slight variations. By providing serial numbers, you reduce the risk of ordering incorrect parts, saving you time and preventing potential delays.

In conclusion, even if you don’t have the part numbers, ordering forklift parts at orangeparts.com is a simple process when you provide the forklift’s serial number, the engine serial number, or the mast serial number. By following these steps and submitting the required information, you can confidently ensure that the parts specialists will help you find the exact parts you need to keep your forklift operating efficiently. OrangeParts.com is the best source for forklift parts when you do not have any part numbers.